Refund policy
1. Scope of This Return Policy
This Return Policy applies to purchases of furniture, home furnishings, and related accessories made through Thriftvintagellc and delivered to customers in the United States. It explains the return period, eligibility requirements, return process, return shipping arrangements, and refund procedures.
2. 14-Day Return Period
Customers may request a return within 14 calendar days from the date the order is received if they are not satisfied with the product. The return request must be submitted within this 14-day period. Requests submitted after the applicable return period may not be eligible for return under this policy.
3. Return Eligibility
To qualify for a return, the product must be new, unused, undamaged, and in resalable condition. The product should be returned with its original packaging, accessories, components, manuals, and other materials provided with the order, where applicable.
Products that have been used, assembled, modified, damaged, stained, or otherwise altered may not qualify for return because their condition may prevent them from being resold. Customers should keep the product and packaging in their original condition until the return request has been reviewed.
4. How to Request a Return
To begin a return, customers should email info@thriftvintagellc.com within 14 calendar days of receiving the order. The return request should include the order number, customer's name, the product being returned, and a brief description of the return request.
If necessary, customers may also provide photographs showing the product and its current condition. This information allows our customer service team to review the request and provide the applicable return instructions.
5. Return Approval and Instructions
After receiving the return request, Thriftvintagellc will review the order information and confirm whether the product meets the applicable return requirements. Customers should not send a product to the return address before receiving return instructions from us.
Once the return is approved, we will provide the customer with the applicable return shipping instructions or a prepaid return shipping label, where applicable. Customers should package the product securely and follow the provided shipping instructions.
6. Return Shipping Costs
For eligible returns covered by this policy, Thriftvintagellc will cover the applicable return shipping cost. When a prepaid return label is provided, customers should use the label supplied by us and follow the shipping instructions provided with the approved return.
Customers should retain the shipping receipt or tracking information until the return has been received and the refund has been processed.
7. Return Address
Approved returns should be sent to the following address unless a different return address is provided in the return instructions:
2450 W 8th Lane Hialeah, FL 33010 USA
Customers should use the return address and shipping method provided by Thriftvintagellc for the specific return request.
8. Return Inspection
Once the returned product is received, Thriftvintagellc will review its condition and verify that it meets the requirements of this Return Policy. The product must remain new, unused, undamaged, and in resalable condition. The inspection may also include checking the original packaging, accessories, components, and other items included with the order.
If the returned product meets the applicable requirements, the refund will be approved for processing.
9. Refund Amount and Processing Time
Once the returned product is received and verified to meet the requirements of this policy, Thriftvintagellc will process the refund within 2 business days.
The refund amount will include the product price, applicable shipping amount paid with the original order, and applicable taxes paid with the original order. The refund will be issued through the original payment method. The time required for the refunded amount to appear in the customer's account may vary depending on the payment provider or financial institution.
10. Contact Information
For return requests or questions about this Return & Refund Policy, please contact us by email:
Company Name: THRIFT VINTAGE LLC
Business Address: 2450 W 8th Lane, Hialeah, FL 33010, USA
EIN: 88-3464821
Phone: +1 (904) 422-0820
Email: info@thriftvintagellc.com
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, USA).
Please contact us by email. We will respond to your inquiry within 24 hours.