1. Scope of This Cancellation Policy
This Cancellation Policy applies to orders placed through Thriftvintagellc, an online store owned and operated by THRIFT VINTAGE LLC. The store offers furniture, home furnishings, and related accessories to customers in the United States. This policy explains when an order can be canceled and the steps customers should follow to submit a cancellation request.
2. Cancellation Period
Customers may request to cancel an order within 24 hours after the order is placed, provided that the order has not yet been shipped. The cancellation request must be submitted within the applicable 24-hour period. Cancellation requests received after 24 hours may depend on the current fulfillment status of the order.
3. Orders That Have Not Been Shipped
If an order has not been shipped and the cancellation request is submitted within 24 hours of placing the order, the customer may request cancellation directly by contacting us. After receiving the request, we will review the order status and confirm whether the order can be canceled before shipment.
If the cancellation is confirmed, the order will not proceed to shipment, and the applicable refund will be processed according to the original payment method and applicable payment processing procedures.
4. Orders That Have Already Been Shipped
Once an order has been shipped, it is no longer eligible for direct cancellation under this Cancellation Policy. If a customer no longer wishes to keep a shipped order, the customer should receive the order and then submit a return request according to our Return Policy.
The return will be handled according to the eligibility requirements, return period, product condition requirements, and other terms stated in the applicable Return Policy.
5. How to Submit a Cancellation Request
To request cancellation, customers should contact info@thriftvintagellc.com as soon as possible after placing the order. The email should include the customer's full name, order number, order date, and a clear statement requesting cancellation.
Providing the order number helps us identify the purchase and check its current fulfillment status. Customers should use the email address associated with the order whenever possible so that we can verify the relevant order information.
6. Cancellation Review Process
After receiving a cancellation request, our customer service team will review the order information and fulfillment status. We will determine whether the order is still within the 24-hour cancellation period and whether it has already been shipped.
If the order remains eligible for cancellation, we will confirm the cancellation. If the order has already entered shipment or is otherwise outside the applicable cancellation conditions, we will inform the customer that the order must instead be handled under the applicable return procedure after delivery.
7. Refunds for Approved Cancellations
For an approved cancellation, the applicable refund will be initiated after the cancellation has been confirmed. The refund will be returned through the original payment method, subject to the processing procedures of the applicable payment provider. The time required for the refund to appear in the customer's account may vary depending on the payment provider or financial institution.
8. Contact Information
Cancellation requests and questions regarding order status should be sent to:
Company Name: THRIFT VINTAGE LLC
Business Address: 2450 W 8th Lane, Hialeah, FL 33010, USA
EIN: 88-3464821
Phone: +1 (904) 422-0820
Email: info@thriftvintagellc.com
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, USA).
Please contact us by email. We will respond to your inquiry within 24 hours.